The Board approved a re-articulation of the Group strategy in 2021. We re-emphasized the strategic pillars that will anchor the business to achieve its four strategic results: championing customer-centricity, executing smartly, offering alternative solutions, and driving profitable growth.
In light of our client’s evolving needs under the current volatile, uncertain, complex and ambiguous environment, we will continue to be agile and co-create with our clients’ innovative products and services, building on what is already a great strength of our business.
Driving efficiency
Our ambition to implement a target group operating model began in 2019. The programme includes revised organizational structures, standardized processes and shared back-office services underpinned by digital transformation. New structures and process re-engineering is ongoing in phases throughout the organization. The new model already delivers agility, innovation, simplification, and cost-reduction benefits. As the roll-out continues, we expect to experience greater value. By realizing productivity savings, we will continue to invest in innovation, our people, and their capabilities to drive growth by enhancing the client experience.
We are confident that embedding our value proposition of ‘claims settlement excellence’ will drive a mindset of ownership and accountability across the organization, resulting in behaviours aligned with our strategic results.
Developing our organization
We will continually develop a diverse and inclusive environment that values and harnesses people’s contributions from different professional backgrounds, nationalities, cultures, and generations, representing a strong mix of experience.
We are committed to providing our employees with a wide range of experiences and skills to develop their full potential.
We aim to maintain a high-performing organization that will attract, develop, and retain the next generation of industry leaders.